Auto Pilot Reset
Follow the steps below to reset an existing device, remove the previous user's data, and assign it to a new user
- Visit the link below and select the device you wish to reset. This process will remove any preloaded apps and user data.
Windows - Microsoft Intune admin center
- Select Fresh Start, ensure that the option to retain data on this device is unchecked, and click Yes to proceed.
Windows Autopilot devices - Microsoft Intune admin center
- Use the serial number to locate the device, then follow these steps:
- Check the box next to the device.
- Click Assign User.
- Search for the new user's name.
- Check the box next to the user's name.
- Click Select to complete the assignment.
- Allow some time for the device to complete the reset process. Once the reset is finished, the user's email address will be displayed on the device, and they will only need to enter their password to log in