Troubleshooting Adobe logins, Adobe license expired warnings
As of August 16th, 2022, all Adobe software provisioned to Orbis users are Enterprise software entitlements that make use of Federated user IDs. This means that Adobe user accounts are synced from Orbis's Azure Active Directory and users no longer have to maintain separate passwords.
Single Sign-On is enabled for all Adobe software and online services including Adobe Acrobat Sign (formerly Adobe Sign). If you are already signed into Intranet, M365 or other Orbis managed application, and you have logged into your Adobe Federated user ID at least once, you will not be prompted to log in. If you have not, you will have to authenticate against Okta, similar to all other Orbis managed applications.
If prompted to select 'Personal Account' or 'Company or School Account', be sure to always select 'Company or School Account' like so:
If you accidentally select "Personal Account" to log in or if you are getting an Adobe warning about days running out on your trial or if you are getting a warning that your license has expired or not activated, you need to sign out via the user account icon to ensure you are completely logged off the 'Personal Account' login, then follow the above steps to access the correct account:
** If you had previously saved documents in Adobe Document Cloud (for commenting/advanced editing) and need to retrieve them, you can login to your old AdobeID account by navigating to documentcloud.adobe.com and selecting 'Personal Account'. Please download and save any documents to either OneDrive, SharePoint, or Adobe Document Cloud using your new FederatedID to login. Users will only be able to retrieve documents for a limited time after the migration is completed.**